Special Conditions
Special Conditions are part of the General Conditions of Carriage. They contain rules based on local laws and regulations for a specific country or region. This means Special Conditions may differ from the General Conditions of Carriage.
Always read both the General Conditions of Carriage and the Special Conditions for the country or region where you book your ticket.
Online booking
You can book flights for a maximum of 9 passengers (adults and children) per booking. Each adult may accompany one infant traveling on their lap.
Your booking is confirmed when you receive a booking reference. We will also send a confirmation email containing all the details of your booking to the email address you provided.
Keep in mind: In accordance with the provisions of the EU regulation, the customer's right of withdrawal does not apply to airline tickets, unless local law provides otherwise.
Fares
Fares quoted include all taxes, except where taxes are collected locally at the airport. Fares are only guaranteed once you have received a booking reference.
Online payment
To pay online, you need a debit or credit card. KLM will debit the payment from your card immediately. In some countries, you can use other payment methods, such as bank transfer, Apple Pay, or local payment methods.
Payment is secured using encryption that meets the highest industry standards.
If you choose to pay in a currency different from the one shown on our website, please note that exchange margin fees are non-refundable if you request a voluntary ticket refund. However, these fees will be refunded in the case of an involuntary ticket refund (i.e., for reasons beyond your control).
Special conditions for the Swedish website
For tickets bought in Sweden or on the Swedish website, the following article replaces article 12 from our General Conditions of Carriage:
Article 12 Delays and Cancellation of Flights
12.1 The Carrier will take all steps required to carry the Passenger and their Baggage without delay. In this respect, and with the aim of avoiding cancelling the carriage, the Carrier may be led to offer the Passenger carriage in another aircraft or the possibility of making the journey on another Carrier’s flights and/or by any other means of carriage to/from another airport.
12.2 In the event of a flight cancellation or delay, and if the Passenger has a single Contract of Carriage (as defined by the Convention), the Carrier will implement all the provisions of the relevant applicable regulations.
12.3 Subject to applicable law, the Carrier will handle claims for compensation under Regulation (EC) N°261/2004 made by a third party (other than the legal guardian (for juveniles and incapacitated adults) or another Passenger mentioned in the same booking) on behalf of the Passenger, only if the latter has previously made their claim directly via the form available on the Carrier’s website and has given the Carrier a period of 28 days to reply.
12.4 Article 12.3 does not prevent the Passenger from seeking advice from a lawyer or a third party before submitting their claim directly to the Carrier.
12.5 The Passenger or their legal guardian commits not to assign any right to compensation, damages or refund that he could hold against the Carrier. Subject to the applicable law, any assignment of the Passenger’s rights to compensation, damages or refund shall be deemed null and void.
12.6 In accordance with the Carrier’s procedures, the payment of compensation will be made by wire transfer directly to the Passenger’s or their legal guardian’s bank account.