Special Conditions

When booking a flight with KLM, you agree to our General Conditions of Carriage for both you and your baggage. Make sure to read these additional conditions as well.

Special Conditions form part of the General Conditions of Carriage. Special Conditions contain the applicable rules that arise from local laws and regulations and that apply specifically in a particular country or region. Special Conditions may therefore deviate from the General Conditions of Carriage. You are expected to always read both the General Conditions of Carriage and the applicable Special Conditions of the country or region where you book your ticket.

Read the full General Conditions of Carriage

Online booking

You can book online flights for a maximum of 9 passengers (adults and children) per booking. Each adult may accompany an infant traveling on their lap.

Your booking is confirmed when you receive a booking reference. A confirmation e-mail containing all of the details of your booking will also be sent to the e-mail address you provided.

Keep in mind that, in accordance with the provisions of the EU regulation, the customer's right to withdrawal does not apply to tickets purchased via our website.

Fares

Fares quoted include all taxes, except where taxes are collected locally at the airport. Fares are only guaranteed when you have a booking reference.

Online payment

To pay online, you need a debit or credit card. The payment will be debited immediately from the card by KLM. In some countries, you can use other payment methods, such as bank transfer, Apple Pay, or local payment methods.

Payment is fully secured by encryption conforming to the highest industry standards.

Special conditions for the Swedish website

For tickets bought in Sweden or on the Swedish website, the following article replaces article 12 from our General Conditions of Carriage:

Article 12 Delays and Cancellation of Flights

12.1 The Carrier will take all steps required to carry the Passenger and their Baggage without delay. In this respect, and with the aim of avoiding cancelling the carriage, the Carrier may be led to offer the Passenger carriage in another aircraft or the possibility of making the journey on another Carrier’s flights and/or by any other means of carriage to/from another airport.

12.2 In the event of a flight cancellation or delay, and if the Passenger has a single Contract of Carriage (as defined by the Convention), the Carrier will implement all the provisions of the relevant applicable regulations.

12.3 Subject to applicable law, the Carrier will handle claims for compensation under Regulation (EC) N°261/2004 made by a third party (other than the legal guardian (for juveniles and incapacitated adults) or another Passenger mentioned in the same booking) on behalf of the Passenger, only if the latter has previously made their claim directly via the form available on the Carrier’s website and has given the Carrier a period of 28 days to reply.

12.4 Article 12.3 does not prevent the Passenger from seeking advice from a lawyer or a third party before submitting their claim directly to the Carrier.

12.5 The Passenger or their legal guardian commits not to assign any right to compensation, damages or refund that he could hold against the Carrier. Subject to the applicable law, any assignment of the Passenger’s rights to compensation, damages or refund shall be deemed null and void.

12.6 In accordance with the Carrier’s procedures, the payment of compensation will be made by wire transfer directly to the Passenger’s or their legal guardian’s bank account.