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Latest alerts and rebooking policies

Last updated on Tuesday 29 April 2025, 10:00 (Amsterdam time).

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Due to a power outage in Spain and Portugal on Monday 28 April 2025, some of our flights to, from or via Spain and Portugal may be disrupted. We are doing our very best to help you on your way again.

Rebooking and requesting a refund

If you have booked a flight to, from or via Madrid (MAD), Barcelona (BCN), Lisbon (LIS), Porto (OPO) on Monday 28 April 2025, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Monday 28 April 2025.

Does your original flight depart on Monday 28 April 2025 to, from or via Madrid (MAD), Barcelona (BCN), Lisbon (LIS), Porto (OPO), then your new departure date should be on or before Wednesday 30 April 2025. You can rebook your flight at the latest on Wednesday 30 April 2025. Please see below options and rules:

Rebooking and requesting a refund

If you have booked a flight to, from or via below-listed destinations on Monday 28 or Tuesday 29 April 2025, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Monday 28 April 2025.

  • Madrid (MAD)
  • Barcelona (BCN)
  • Bilbao (BIO)
  • Valencia (VLC)
  • Seville (SVQ)
  • Malaga (AGP)
  • Lisbon (LIS)
  • Porto (OPO)

Does your original flight depart on Monday 28 or Tuesday 29 April 2025 to, from or via any of the above-listed destinations. Then your new departure date should be before or on Friday 2 May 2025. You can rebook your flight at the latest on Friday 2 May 2025. Please see below options and rules:

1. Rebook to a different travel date

If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:

  • You can only change your travel dates for free if the same travel class is available as mentioned on your original ticket.
  • Your new departure date should be before or on Friday 2 May 2025.
2. Request a travel voucher

If you want to cancel your flight and request a travel voucher, please note that:

  • You can request a travel voucher that will be valid for one year from the date of issue.
  • You can use this voucher for all KLM, Air France, Delta, and Virgin Atlantic flights that are offered on the Air France KLM website.
  • You can also use the travel voucher to buy extra options like upgrades, specific seats and baggage on KLM and Air France flights.
  • Request a travel voucher
3. Request a refund

If any of your flights were cancelled or if your flight was delayed for at least 3 hours for flights in Europe or at least 5 hours for intercontinental flights, you can request a full refund of the ticket and extra options.

KLM is experiencing an IT issue affecting flight status information. We are working hard to resolve the issue, but it is taking longer than expected. Our sincere apologies for this.

Impact details

  • Travel dates affected: 14 February 2025 – 31 March 2026.
  • Flights affected: All KLM-operated flights worldwide.
  • Issue: Automatic seat changes for a limited number of passengers.

What this means

Some passengers may have received one or more KLM emails about a seat change or downgrade. Unfortunately, it was not possible to reassign the seat that was originally reserved.

What we are doing to help

  • If your seat was changed and the originally reserved seat is still available, we will do our best to reseat you there.
  • If you want an extra comfortable seat, you can reserve it at the standard fee, depending on availability.

Due to the ongoing security situation, all KLM flights to and from Tel Aviv have been cancelled until Friday 30 May 2025.

 

  • We have rebooked you on a flight with Air France or one of our partners and sent you the new flight details.
  • You can view your new travel details and rebook options in My Trip.
  • If you no longer wish to travel, you may be entitled to a refund.
  • If you booked via a travel agency, please contact them.

 

KLM will resume flights to Tel Aviv on 31 May 2025.

Because of the current crisis in Ukraine, we have adjusted our flight routes and schedules. We continue to monitor the situation and will inform you here once there’s an update.

Read more about the current situation in Ukraine on the website of the Dutch government

Impacted routes

On 12 February 2022, we decided to suspend our flights to Kyiv. This suspension was extended until further notice on 24 February 2022, following the closure of Ukrainian airspace.

In light of the current situation in the region, we’ve decided to suspend our flights to and from Russia and our flights through Russian airspace until further notice as of 26 February 2022. As a result, we have suspended our flights to and from Moscow and Saint Petersburg.

Does the flight suspension impact your travel plans? Check your ticket conditions to learn more about your options to rebook or request a refund.

Safety

Safety and security of our flights, customers, and crews is an absolute necessity. We always put the safety of passengers and employees first. Choosing safe and optimal routes is a standard part of our daily practice. We’re constantly monitoring the geopolitical situation in all areas we serve, to ensure the highest level of flight safety.

To determine safe flight routes, we use a security management system to analyse risks. For this, we also use information that is shared within the Dutch expert group, including all Dutch airlines, the intelligence services, the Ministry of Defence, the Ministry of the Interior and Kingdom Relations, the Ministry of Foreign Affairs, NCTV, and the Ministry of Infrastructure and Water Management. Our decision not to fly over or to a specific country is based on the most current analysis at that time.

Aeroflot

Air France and KLM have temporarily suspended cooperation with Aeroflot, including the suspension of codeshare agreements and frequent flyer partnership.

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