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Latest alerts and rebooking policies

Last updated on Thursday 25 December 2025, 20:05 (Amsterdam time).

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Due to the expected winter weather at Northeast United States from Friday 26 December 2025 to Saturday 27 December 2025 we are forced to change our flight schedules. We are doing our very best to help you on your way again. 

Rebooking and requesting a refund

If you have booked a flight to, from or via below-listed destinations from Friday 26 December 2025 to Saturday 27 December 2025, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Thursday 25 December 2025.

  • New York, NY (JFK)
  • New York, NY (LGA)
  • Newark, NJ (EWR)
  • Philadelphia, PA (PHL)
  • White Plains, NY (HPN)

Does your original flight depart from Friday 26 December 2025 to Saturday 27 December 2025 to, from or via any of the above-listed destinations. Then your new departure date should be before or on Tuesday 30 December 2025. You can rebook your flight at the latest on Tuesday 30 December 2025. Please see below options and rules:

1. Rebook to a different travel date

If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:

  • You can only change your travel dates for free if the same travel class is available as mentioned on your original ticket.
  • Your new departure date should be before or on Tuesday 30 December 2025.

2. Request a travel voucher

If you want to cancel your flight and request a travel voucher, please note that:

  • You can request a travel voucher that will be valid for one year from the date of issue.
  • You can use this voucher for all KLM, Air France, Delta, and Virgin Atlantic flights that are offered on the Air France KLM website.
  • You can also use the travel voucher to buy extra options like upgrades, specific seats and baggage on KLM and Air France flights.
  • Request a travel voucher

3. Request a refund

If any of your flights were cancelled or if your flight was delayed for at least 3 hours for flights in Europe or at least 5 hours for intercontinental flights, you can request a full refund of the ticket and extra options.

Due to a baggage system failure at Amsterdam Airport Schiphol on December 19th, not all checked baggage was loaded onto flights as planned. We understand this impacts your travel plans, and we sincerely apologize for the inconvenience. The good news is that almost all affected baggage has been sent on its way to the original destination airport.

What happens next?

  • Our teams are working 24/7 to deliver your baggage to your airport destination or home/temporary address as soon as possible. Because of the large backlog and the busy holiday season, delivery may take longer than expected. Please note that most baggage onload can only take place during nighttime hours.
  • We understand that you are waiting for updates on your baggage. Due to the high volume of delayed baggage, we’re currently unable to provide individual status updates. As soon as delivery or pick-up arrangements are confirmed, our local team will contact you directly. To speed up processing, some baggage has not been scanned and will travel under its original label. As a result, its status will not be displayed in the system. However, your baggage is still on its way to the destination airport.

We truly regret that this disruption happened at the start of the Christmas holidays. There is never a good time for delays, and we know that this is the worst moment. 

Our staff continues to work around the clock to resolve this as quickly as possible. 

What can you do?

Due to the high volume of baggage inquiries, our service lines are experiencing longer waiting times. Unfortunately, we cannot provide individual status updates. Please check My Trip or the KLM app for more information.

Due to infrastructure issues because of Hurricane Melissa in Montego Bay, Jamaica, from Saturday 25 October 2025 to Saturday 31 January 2026, some of our flights to, from or via Montego Bay, Jamaica (MBJ) are disrupted. We are doing our very best to help you on your way again.

Rebooking and requesting a refund

If you have booked a flight to, from or via Montego Bay, Jamaica from Saturday 25 October 2025 to Saturday 31 January 2026, you can see below what rebook and refund options we can offer you. These options are only valid if you have a ticket originally issued on or before Monday 10 November 2025.

Does your original flight depart from Saturday 25 October 2025 to Saturday 31 January 2026 to, from or via Montego Bay, Jamaica, then your new departure date should be on or before Saturday 7 February 2026. You can rebook your flight at the latest on Saturday 7 February 2026. Please see below options and rules:

1. Rebook to a different travel date

If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:

  • You can only change your travel dates for free if the same travel class is available as mentioned on your original ticket.
  • Your new departure date should be before or on Saturday 7 February 2026.

2. Request a travel voucher

If you want to cancel your flight and request a travel voucher, please note that:

  • You can request a travel voucher that will be valid for one year from the date of issue.
  • You can use this voucher for all KLM, Air France, Delta, and Virgin Atlantic flights that are offered on the Air France KLM website.
  • You can also use the travel voucher to buy extra options like upgrades, specific seats and baggage on KLM and Air France flights.
  • Request a travel voucher

3. Request a refund

If any of your flights were cancelled or if your flight was delayed for at least 3 hours for flights in Europe or at least 5 hours for intercontinental flights, you can request a full refund of the ticket and extra options.

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